Abuse and Compliance

1. Definition of abuse

1. Including but not limited to: spam, port scanning, brute force cracking, malicious attacks, Trojan horse propagation, phishing, fraud and other illegal activities.
2. Customers must abide by local laws and regulations, upstream operator policies and basic network conventions.

2. Monitoring and Alarming

1. We will continue to monitor abuse at the network level and handle complaint tickets.
2. For clear high-risk abuse, we may speed limit, blackhole or suspend services without prior notice.

3. Responsibility and penalties

1. If you misuse the ASN/IP assigned by us:

• First time: rectification is required and a penalty of 20 USD/time is charged.
• Second time and beyond: permanent shutdown and termination of service.

2. If the abuse comes from the customer’s own ASN/IP: the customer is solely responsible for handling it, and we will only forward the complaint notification.
3. If the customer's abusive behavior results in a fine from upstream or a third party: the customer needs to bear the original fine and pay an additional 20% of the original fine amount as administrative processing fees.

4. Customer’s rectification obligations

1. Customers should respond and complete rectifications as soon as possible after receiving complaints.
2. If you refuse to make corrections, repeatedly violate the rules, or cause significant impact, we have the right to directly terminate the service and will not be responsible for the resulting business losses.

5. Enforcement and Compliance Assistance

1. Subject to legal requirements, we can cooperate to provide necessary logs, work order records and resource related information.
2. We have the right to recover reasonable expenses from the customer for additional labor or process costs incurred by cooperating with legal proceedings.