Bills & Payments

1. Accounting and notification

1. Invoices will be generated and sent 7 days before the due date.
2. The frequency of payment reminders will increase in the last 3 days before the due date.
3. We issue bills or invoices electronically.
4. Billing will begin as soon as the service is delivered (subject to the provision of IPMI information and IP information).

2. Payment term and grace period

1. Customers must complete payment within 7 calendar days from the date of issuance of the bill.
2. For customers who have cooperated for less than 6 months, the service will be automatically suspended after 1 week of overdue service.
3. For customers who have cooperated for 6 months or more, the billing grace period is 2 weeks.

3. Installment Policy

1. Customers can apply for installment before expiration, but need to communicate in advance and get confirmation from us.
2. The first installment must not be less than 50% of the total bill.
3. The second installment must be completed within 2 weeks after the billing date. Failure to do so will trigger service suspension.

4. Additional fees and reimbursements

1. When the monthly surcharge is less than 20% of the monthly fee, it can be accumulated to the next bill.
2. When the monthly additional charges exceed 20% of the monthly fee, additional bills must be issued separately and paid promptly.
3. Miscellaneous charges will be charged to the next billing cycle as incurred.

5. Overdue and recovery

1. When payment is overdue, we may suspend relevant services until the debt is settled.
2. Before resuming services, we have the right to require the settlement of all overdue amounts and additional fees incurred.

6. Refunds and Charges

1. In principle, fees paid are not refundable unless required by law.
2. Customers should bear bank fees, exchange fees or other channel fees during their payment process.
3. In the absence of explicit agreement, bills will be settled in USD by default.